Siena AI is an AI CX platform that runs empathic customer service and shopping assistance for ecommerce brands. It’s built for teams that need faster support and better conversion, without losing brand tone.
Siena watches customer requests, understands what’s happening, and resolves common commerce issues across the customer journey. It also adds “brand intelligence” so interactions can reflect what customers buy and how they talk.
It stands out by treating ecommerce CX as one operating system across support, shopping, and social, rather than a single chatbot. The platform also emphasizes enterprise controls like guardrails and granular policy controls so automated conversations stay on brand. Brands using Siena report high automation rates (up to 80% of interactions) and measurable improvements like faster response and resolution times and higher CSAT.
Siena connects to common commerce and support ecosystems (the source lists Shopify, Zendesk, Yotpo, and Recharge), which helps teams keep their existing CX stack while adding AI agents to key customer surfaces.
+2 more
