Brainfish

Brainfish builds AI support agents for B2B teams that need accurate answers, not generic chat. It’s for support, customer care, and product teams that want to handle more tickets across channels while keeping answers grounded in your real docs and customer context.

• B2B-first agents that are personalized by customer role, plan, region, and account context
• Resolves across channels including chat, email, in-product, and Slack
• Grounded answers with citations so customers can see what each response is based on
• No training on customer data so your data isn’t used to train the agent
• Enterprise access and security with SOC2 Type II, GDPR support, and ISO 27001 information security management certification
• Data residency and tenant controls with US, EU, or AU hosting, private tenant setup, and customer-managed keys
• SSO support with SAML and SCIM for identity management
• Evaluation analytics to track resolution, deflection, and satisfaction, and spot gaps in what the knowledge layer answers

What makes it stand out is the “agent” approach. These aren’t just chatbots. They’re designed to answer like a strong support rep, with the right scope and escalation behavior for each situation.

Brainfish also fits existing workflows. It doesn’t ask you to replace tools like Zendesk or Intercom or your knowledge base. Instead, it reads from and writes to the systems your team already uses, so support coverage and routing can improve without a rip-and-replace.